What leadership has to do with loveLast time, I wrote about hearing Howard Schultz speak during his book tour for launching Onward: How Starbucks Fought for Its Life without Losing Its Soul. It was an eye-opening interview. He spoke about the word “love” and what it means for someone to love what they do, to love the company they work for and to love a brand and what it stands for. Read more
Don’t serve the founder of Starbucks Peet’s CoffeeI had a chance to attend the Los Angeles leg of Howard Schultz’s national book tour launching Onward: How Starbucks Fought for Its Life without Losing Its Soul. I’m a big admirer of Schultz’s leadership style and corporate vision. Read more
New Sales Enablement Ideas – SAVO’s AMPs, Part 6 – Subject Matter Expertise PromotionWho are the critical Subject Matter Experts (SMEs) inside your organization? If you’re like most companies, there are far more than you think. Leveraging this army of expert insights can make the difference between success and failure. Identifying and promoting their knowledge isn’t easy – but it is critical to your sales team’s success. Read more
New Sales Enablement Ideas – SAVO’s AMPs, Part 5 – Guided SellingIn the fifth of an eight-part series on SAVO’s new consulting services, titled AMPs, we discuss guided selling. Many of us would call this a sales playbook that provides prescriptive sales guidance based on specific selling situations. But the term sales playbook is a little overused and misunderstood. Read more
Listening to the customer and taking action: DellWhat does success look like? Why do you put your customer front and center? Those were the questions Andy Lark of Dell opened with when presenting in front of more than 500 customer experience advocates at this year’s Net Promoter conference. Read more
Hardwiring sales training for business resultsIt’s not uncommon for a learning a development team to brand themselves as an internal university, but Oakwood Temporary Housing can be proud to be delivering on that message. The internal Oakwood University has been recognized as one of Training Magazine’s Top 125 for the 5th consecutive year! Read more
How firms can rock revenueOctober 7, 2010 — Investors.com recently quoted Ken Revenaugh on the subject of how firms can rock revenue. The article notes that one main reason that firms fail is that “Their sales and marketing units aren’t aligned. They often have different goals.” Read more