There’s probably never been a more important time to know how to communicate well. Today, what you say can be captured on YOU TUBE and in writing (posted on Facebook, Twitter, in a blog). There, it can live forever – a record of your gaffes (and, yes, your successes), but what are people more likely to remember? Let’s face it – if you make a mistake, it will follow you as long as Google has it indexed. Read more